Refund policy

We want you to love your Unboxmas advent calendar. Here's exactly how returns and refunds work.

Returns

We accept returns and exchanges within 30 days of purchase, as long as:

  • The calendar is unused, with no signs of damage or wear
  • It's returned in its original packaging, with everything that came in the box

Any sign of damage or wear will affect your eligibility. Items can't be returned or exchanged more than 30 days after the date of purchase.

To complete your return, we may ask for proof of purchase: your order confirmation email and order number.

Starting a return or exchange

Email us at unboxmas.help@outlook.com with your order number and the reason for the return, and we'll take it from there.

Return shipping

You're responsible for the cost of shipping your return back to us. If you're returning items worth more than $85, we recommend a trackable shipping method or shipping insurance, as we can't guarantee that we'll receive your returned item.

Refunds

Once we've received and inspected your return, we'll email you to confirm whether it's been approved. If it's approved, your refund is processed automatically to your original payment method.

Late or missing refunds

Refunds can take a few business days to appear, depending on your bank or card provider (5 to 10 business days is normal). If it's been longer than that and you still don't see it, email us at unboxmas.help@outlook.com and we'll look into it.

Damaged items

If your calendar arrives damaged or defective, email us at unboxmas.help@outlook.com within 48 hours of delivery with your order number and a photo, so we can help. We use the delivery timestamp from your tracking information when reviewing damage claims, so we may not be able to honor a claim reported after that window.

Multi-box offers

Boxes that come free with a multi-box offer, such as Buy 2, Get 1 Free, have no cash value and aren't separately refundable. If you return an order that qualified for an offer, please return the free boxes along with it.

Questions?

Email us any time at unboxmas.help@outlook.com.