Shipping policy
Free worldwide shipping
Shipping is free on every order, to every country available at checkout.
Shipping times
We pack and prepare every order in 1 to 3 business days. Once your order is on its way, it usually takes:
- USA, Canada and Mexico: 7 to 14 business days
- United Kingdom: 8 to 15 business days
- Europe: 8 to 18 business days
- Australia and New Zealand: 7 to 14 business days
- Rest of the world: 10 to 20 business days
These are estimates, not guarantees, and they don't include the time it takes us to pack your order.
Holiday season
December is the busiest time of year for deliveries, so delivery can take longer than usual. We'll keep you updated by email at every step, from dispatch to your door. If your calendar arrives after 1 December, open the doors you missed on the first day, then carry on with one a day.
Processing
Once your order has begun processing, we can't make changes to it, including address updates. Orders ship to the address provided at checkout.
We ship Monday through Friday and don't ship on weekends or public holidays. You'll receive a shipping confirmation email as soon as your order is on its way.
If your order includes more than one item, they may arrive in separate packages on different dates.
Tracking
Every order ships with a tracking number, sent to you by email once it's dispatched. Tracking information can take a few days to update after your order ships. If it's been more than 5 business days since your shipping confirmation with no movement, please email us. You can also follow your order on our Track my order page.
Delays
We do everything we can to get your order to you quickly, but Unboxmas can't be held responsible for delays caused by circumstances outside our control, including customs processing, holidays, severe weather or courier disruptions.
Duties, taxes and other fees
International orders may be subject to import duties, taxes or customs fees, charged once a shipment reaches your country. These fees are the responsibility of the recipient, and Unboxmas has no control over what they may be. If a shipment is refused and returned to us as a result, you'll be responsible for any customs charges and return shipping costs incurred. Customs rules vary widely by country, so if you have questions, we recommend contacting your local customs office.
Lost, stolen or damaged packages
Unboxmas isn't responsible for packages that are lost, stolen or damaged in transit. If your tracking shows a package as delivered but you haven't received it, please tell us and file a claim with the shipping carrier as soon as possible. If your calendar arrives damaged, email us within 48 hours of delivery with your order number and a photo, as set out in our refund policy.
Wrong address
It's the customer's responsibility to make sure the shipping address entered at checkout is correct. We begin processing orders right away, so we can't change the address once an order has been placed.
Questions?
Email us any time at unboxmas.help@outlook.com.